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The villa is beautiful in every way, and the staff is amazing.
Villa Aqua is a truly amazing property. We were greeted by staff when we arrived, and they continued to provide phenomenal service throughout our stay. The property offers enough services and amenities that you really don't need to leave during your visit, but if you choose to do so, the shopping and restaurants of Playa del Carmen are only a short distance away.
The property is beautiful, the staff is amazing. We are planning a return trip next year and the host Miss Ana knows her job!
My review will be too long, but I must say that of all the places myself and my wife Joy have stayed from Hawaii to Rome this does not disappoint and is on the top of our list of places we want to return. From the gym to the bed, next to the jacuzzi in the Master, that I went to sleep on was so pleasurable. The massages were really good, it eased our guest and us of minor pains and stiffness. Those that didn't get a massage will get one on our next visit for sure.
This was our first visit to Mexico and after staying at Aqua Villa we only want to stay here when we return. Thank you to the owner, management, and the attentive, resourceful and friendly staff! We can't wait to return next year. We still have lots to experience in Mexico!
My family and I recently stayed at Villa Aqua and it was one of the best vacations that we have ever taken. It wasnâ€™t just about the beauty of the villa, it was the staff. The staff at the villa were some of the most kind and attentive people we have ever had the pleasure of staying with. The service was directed to your exact needs and they go out of their way to make sure you are comfortable and relaxed from the moment you step foot in to Villa Aqua. I would have to say that if you are considering staying there, be prepared to add a few extra days on to your vacation, because you wonâ€™t want to leave!
It's hard to put into words the experience of the Villa. It was the best aspects of all previous vacations. Great staff who anticipated and took care of all our needs. Great home (and it felt like home) with every amenity we wanted. Equal parts relaxation, good time party, culinary delight, beach vacation, city exploration. I loved it. Look forward to visiting again!
The villa and staff were excellent. I would stay there again in a heartbeat.
Todo estuvo espectacular, super.
The Villa Aqua was absolutely wonderful. Ana was a phenomenal host and made sure anything and everything we asked for was taken care of. Bernardo, the chef, is very talented and we really enjoyed his food. Highly recommend this villa!!
Our stay at Villa Aqua was one luxury at its finest to say the least. The home itself is absolutely incredible and the staff does an excellent job keeping it clean and well groomed. We really enjoyed that all 10 of our guests could have privacy in the rooms but we also loved the multiple common areas where we could eat, watch tv, play volleyball, or swim. Our concierge Ana made sure we did not have to lift a finger throughout our entire stay. Whether we had a specific request or wanted to venture out she made sure to take care of everything for us with no confusion whatsoever. There is no need to make reservations for Dining during your stay here. The chef at Villa Aqua did an impeccable job preparing delicious and fresh meals for us everyday.
My husband surprised me with my big 30th birthday trip here to Villa Aqua with four other couples. We had the most AMAZING time ever. Since we stepped foot in the Villa we were greeted by Ana & champagne to toast to our trip! Every day was so beautiful. We relaxed by the pool, enjoyed Chef Bernardo's amazing cooking, and had the best time ever. Thank you so much for having us and we hope to be back again in the future!!
Amazing house, staff was awesome. There is nothing but the best to say about the entire experience.
Villa Aqua is a strikingly beautiful and spacious house. We visited with two families of four and had room to spare. The staff was friendly and professional. Every meal was delicious and the advice and assistance we received when planning activities was excellent. Villa Aqua has everything you need for a relaxing vacation on the property: meals, bar, pool, hot tub, gym, cable/Apple TV and comfort in abundance. The community of Playacar, where Aqua Villa is located has a golf course, shops, Mayan ruins and a beach. All are walkable from the house. There are bikes available, too. The town of Playa del Carmen is a typical beach/resort town. It reminded us of Myrtle Beach. There are many great activities within a short (hour or less) drive. The Mayan ruins at Tulum, snorkeling with sea turtles at Akumal, Rio Secreto guided cave tour, the Akumal Monkey Sanctuary and swimming at Cenote Azul were highlights for us. It was a pleasure to return in the evening, sit by (or in) the pool and watch the wildlife accompanied by the sounds of the many birds. We would definitely come back again.
Villa Aqua exceeded our expectations. We felt spoiled by the staff and the accommodations.
Villa Aqua was perfect for our two-family vacation! More than enough room for eight of us. Everything was outstanding - food, staff, activities at the villa and in the area. We highly recommend it!
Our recent family vacation at Aqua Villa was fantastic! All of the staff - Ana, Bernardo, Olga, Jose, Ely and Mary - made us feel right at home while we were there with their friendly, easy-going nature. The villa was kept absolutely spotless by Ely and Mary and Jose made sure that everything was working as it should and stayed at the villa during the night. We had already pre-booked some excursions prior to arriving and had made arrangements to eat dinner at the villa most nights but Ana was ready with many suggestions for us in case we wanted to squeeze something else in. And if you're looking for a restaurant suggestion in Playa, she's your girl! However, you can definitely not go wrong staying in for dinner at the villa either. Bernardo and Olga prepared us exceptional meals each day and a very memorable Mexican Feast our last night there. We would not hesitate to stay at the villa for another vacation and will most definitely look to book again in the future! Muchos gracias a todo el personal de Villa Agua, hiciste de nuestras vacaciones de uno que nunca olvidaremos!!
Ana, Bernardo and the staff are outstanding. The house is everything that is promised on the website and more. Our family loved the food, pool, ping pong table etc. Tough to leave such a beautiful place to go to the beach and excursions but there is a ton to do in the area. Wish we could have stayed longer!
Villa Aqua is one of the best houses we have stayed. Its architecture is amazing. The villa has everything you can imagine and more. The photos we reviewed prior arrival were great but the reality was even greater. The staff is amazing and friendly.
The Villa is a MUST EXPERIENCE!!! Exceptional staff, beautiful accommodations, amazing food! There is nothing negative I can say, except that I did not want to leave!!!! Loved it! Loved it! Loved it!!!
It was an amazing experience. The staff was wonderful and attended to our every need. The house was beautiful and we loved how it was supplied with anything that you could possibly desire. There were so many adult games and accessories for the pool. Even the gym was fully equipped with anything that you would want. I HIGHLY recommend this Villa to everyone. It is truly an experience that you do not want to miss.
Villa Aqua is a stunning home with every amenity you can imagine. It's modern feel, beautiful rooms, bathrooms, bar room, pool, workout facility and over the top entrance are a complete WOW! The staff is fabulous and cater to your every need. It's a great place for a group of friends or family. Highly recommended!!
A group of girlfriends and I stayed at Aqua Villa to celebrate my engagement. Most of us are well-traveled, and usually seek luxury and comfort when abroad. Among our group, we have stayed at 5-star hotels in London, Paris, Shanghai, Tokyo, Maui... and have rented homes similar to AV in Bali, St Martin, Aspen, etc. Aqua Villa did not disappoint! The pictures completely did the property justice - and the staff was beyond amazing. The staff was even more accommodating and delightful than I have ever experienced - and by the end of the week, felt like our extended family. Our host, Carolina, was communicative from the beginning, and always kept me informed as to grocery needs and other things that came up during our stay. Bernardo was an excellent chef - always accommodating our different diet restrictions. Luis, our bartender, was superb! Not only did he constantly keep our glasses filled, but he kept our music going and made sure we had everything we needed out by the pool! I could go on and on about how amazing everything was... spacious rooms, amazing views, plenty of amenities... if you're used to luxury vacations, Aqua Villa is the home for you.
This place is gorgeous on the inside and out. The staff is attentive and will go far above the level you'd get at a hotel. There is so much to do here that you don't even have to leave if you have a big group. There are so many amenities to use, the space inside the house flows so well and is comfortable. The backyard is a paradise. I wish we had taken advantage of the pizza oven out there. We didn't get to do everything we hoped to because we ran out of time. There's a squash court, a ping pong table, volleyball and badminton. The trampoline is a nice touch too. Thank you Carolina and staff for the exceptional vacation.
we were pleasantly surprised, by the warm reception we were given upon arrival with Margaritas,guacamole, and introduction to the wonderful staff.The online photographs are representative of the luxurious residence. Our favorite areas included Master bedroom, formal and informal living rooms, dinning room, and outdoor areas.The staff inclusive of the wonderful host Carolina as well as Bernardo the Chef were top notch. The daily house keeping and pool personel were first class. We thoroughly enjoyed our stay and will consider renting the villa again.
One of the best houses we have rented to date! Excellent staff and top notch accommodations. Had the most fun when we stayed at property and ate the food, enjoyed the pool, and let the staff pamper us. Highly recommend this for your next vacation!
If you love great food, a friendly staff, a clean home with unlimited amenities and your only 10 minutes from the beach, then you will love Villa Aqua!
Our stay at Villa Aqua was truly one of the best vacations my husband and I have ever had. Our large group of eight was treated like royalty at every moment and there was not a detail left untouched. Every aspect was thought through perfectly and the staff made every accommodation perfect!We cannot WAIT to get back to Villa Aqua very soon.
Amazing villa, our family, grandads to grandsons stayed first week of June 2016, it's our second time at the villa. Magnificent, everything, the pool, the rooms, the dinning room, the garden, the environment, the quality of the service is supreme, top cleanliness. Carolina exceptional, Bernardo, tremendous chef, Olga, and the rest of the crew are just so special.
Tremendous location for a group. The staff were exceptional, the beds were amazing, and the meals were delicious.
The villa was as beautiful as pictures online.... The location to downtown was very easy. The entire staff was very professional and always had a smile on their face! Thanks for making our stay so special !
The best of the best!
The staff of Carolina, Bernardo, Olga, Mary, Eli, and Hernan were wonderful. They were always available to take care of us when needed. The house is a great family house for socializing by the pool or in one of the great gathering spots inside the house. Great location to the 5th avenue area of Playa Del Carmen.
We had a wonderful stay at Villa Aqua. The staff was attentive, the food was delicious and the villa itself is spectacular. It was a truly memorable way to crlebrate my husband's 40th birthday with friends.
Our stay at Aqua Villa was one of my best vacations ever. The home is beautiful and the staff is awesome. Treat yourself to a stay at Aqua Villa... You'll be glad you did!
This was hands down the best vacation we've ever taken! If you can believe it, villa Aqua is even more beautiful than the pictures capture. We were a group of 8 celebrating a few 40th birthdays. From the moment we arrived Carolina attended to our every need. She gave great suggestions for excursions and restaurants. It was so nice to have her insider knowledge. We also just enjoyed hanging out in the pool and hot tub at the house. The food chef Bernardo prepared was amazing. It was so good that 2 of the 4 nights we were there we had him cook dinner for us. I cannot recommend Villa Aqua highly enough.
What a fantastic house for couples or families! Aqua villa has thought of everything possible to make you want to stay right there at the villa all day! The staff is so caring that we didn't want to leave. We will be back!
This home is beautiful. Has everything you need with 5 Star service and excellent customer service. Super clean with up to date features and decor. Food was incredible and prepared on time everyday. Every need was satisfied. I vacation a lot and this exceeded my expectation
Villa Aqua is perfection. the design, layout, amenities and everything in the villa is excellent matched only by how friendly and professional the staff was. we fell in love instantly and consider it a home away from home. can't wait to get back.
Perfect perfect perfect!
Holy Moly we can not say enough. The staff was incredible. We enjoyed our stay so much & can not wait to come back again. Truly was an incredible house, stay & more!!!!
Each December our three generation family, now ranging in age from 16 to 90, travels for warm waters, good food and togetherness. This villa is one of the best we have ever been to in terms of decor, staff, cleanness and cuisine. Everything we needed was either taken care of before we needed it or as soon as we asked. Carolina, the Manager, is terrific, always available, always good-natured. We are committed swimmers. She found us a quiet spot on the beach from which to swim. The beach is about a ten minute car ride (and just as short a bike ride) away. And, since the water was a bit rough due to a storm, the pool proved perfect for our daily laps. Bernado is a real chef (not a "cook") and a true gem, especially for a discerning group of ten gourmets. The staff are terrific; the house was totally up to our very exacting cleanliness standards. For the sports enthusiasts (of which we have many) there is plenty to do from running to working out in the weight room to racket ball.
We had an amazing stay at Villa Aqua. We stayed with our family before our wedding ceremony. The villa is beyond words. The staff could not be friendlier and are such hard workers. The chef cooks delicious meals. Carolina could quite possibly be the kindest, most calming and positive host. Our stay was perfect. We stayed at an all inclusive after our stay at the villa and there was no way it could compare. We would love to come back.
We stayed at Villa Aqua at the end of June 2014. We were a group of ten friends, three couples and four singles which worked perfectly with the configuration of the bedrooms. We were celebrating one of the couples just getting married and this was the perfect location. We don't have words to explain just how amazing the experience was. It was our own little bit of luxury. From the moment we arrived, our every need and want was taken care of. To Carolina, Bernardo and the housekeepers, you do an incredible job and you made our experience more incredible than we could have imagined. If you are coming to Playa del Carmen, this is the only villa you should look at. Can't recommend it enough.
Villa Aqua is a perfect place for families to share a relaxing, fun filled week in paradise. The villa is well equipped and luxurious in its comforts. The staff made us feel like family and were attentive to all our needs.
Villa aqua es la mejor Casa de playa del Carmen, Cuenta con un equipo de trabajo maravilloso y la Casa esta padrisima. Totalmente recommendable para venir a vacacionar.