What is a private luxury villa rental?

It is your home away from home. It means exclusive! Villa Aqua is the ultimate of all Mexican Caribbean vacation rental options and experiences.
This means only you and your guests reside together at a stunning property benefiting from full access to all the features, amenities and services Villa Aqua has to offer.
You don't need to worry about knowing who will be with you on your vacation. You will be pampered and served to your needs.
Everyone from families seeking adventure to friends and couples searching for that relaxing hideaway to newlyweds looking for romance, will find this Mexican vacation rental to stage their unforgettable experience.

Traveling to Mexico, is it safe?

The short answer is: YES! Although certain parts of the country have seen a rise in drug-related violence in the last few years and the gruesome news reports have done little to help the country's image in the minds of tourists, the fact is that most parts of Mexico are still safe to travel to and the Riviera Maya is known to be Mexico's Softer Side.
As with any foreign country you go to, it is important to be informed and to take appropriate safety precautions. By making informed decisions, taking simple precautions, and exercising common sense, travelers can continue to take advantage of all that Mexico has to offer. As one of the features of our numerous guest amenities we have supplied personal safes in each guestroom so please use them to keep your valuable belongings.
With its breathtaking beaches, historical landmarks, and rich culture, it's no wonder that so many people have an interest in visiting Mexico. The country's beauty and diversity of attractions has made it a consistent draw for resort-goers, outdoor-adventurers, and culture-seekers alike, and has helped cement it as one of the top international tourist destinations.
Mexico deserves its place on vacationer wish lists, and despite some troubled areas (mainly in the border with the U.S.), travelers need not avoid the country as a whole.

Do I need passport or Visa to visit Mexico?

Visitors who brave the steep climb up the highest pyramid in Mexico's Mayan world reap the reward of a breathtaking view. At more than 130 feet in height, Nohuch Mul, which means "large mound" in the Mayan language, is the tallest pyramid at Coba archaeological site and in the Yucatán Peninsula. Coba, an easy 45min. drive from Playa del Carmen, is well worth a visit.
For USA citizens only:
Since 2007, ALL persons, including U.S. citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda will be required to present a valid passport, Air NEXUS card, or U.S. Coast Guard Merchant Mariner Document, or an Alien Registration Card, Form I-551, if applicable. If traveling by land or sea (including ferries), ALL persons, including U.S. citizens, may be required to present a valid passport or other documents as determined by the Department of Homeland Security.
Other Countries:
If you are a citizen of Andorra, Argentina, Australia, Austria, Belgium, Canada, Chile, Costa Rica, the Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, San Marino, Singapore, Slovenia, Spain, South Korea, Sweden, Switzerland, United States of America, Uruguay or Venezuela, you don't need a visa to enter Mexico, although you must present a valid passport and fill out an immigration form for tourists and business trips, which can be obtained in travel agencies, airlines or at the point where you enter Mexico. The immigration officer at your point of entry into Mexico can also request that you demonstrate that you have sufficient funds and a return ticket to your country. If you are a citizen of any other Country, you need to go to a Mexican Consulate to request a visa.

Do I need to speak/understand Spanish?

Please don't worry! Even though Spanish is the official language in Mexico, English is widely spoken in vacationing destinations such as Playa del Carmen and Riviera Maya.
Villa Aqua has an English speaking concierge at your service 24/7 and also the chef speaks very well.
We definitely appreciate people who make an effort to speak our language and are generally helpful in coaching you how to say words properly and if you are interested in learning more your concierge can even arrange for private Spanish classes!


How many guests can Villa Aqua accommodate?

Villa Aqua maximum capacity is 10 adults but if 2 or more in the group are younger than 12 years old, we can accept up to 12 guests. There are 5 guest rooms; 3 King size bed, 1 with 2 full size beds and 1 with King and a trundle with 2 twin size beds. In addition, the villa is equipped with 1 crib for babies. If you require more cribs or pack & play, please contact your concierge for rental options and pricing.
If your group is bigger than 12, please contact us for other Luxury Villa options in the area.

Is Villa Aqua suitable for children?

Yes, absolutely! Although Villa Aqua has an architecture and design that do not seem as a kid friendly place, we love having families with kids stay with us and we do offer many amenities for our younger guests! From volleyball / badminton net, flag football, any sort of balls, a basketball hoop, pool floats and toys, Frisbee, many board games, X-box and Wii with games, TV w/Sat and much more…in addition to many excursions available to suit all ages.
We also provide complimentary: 1 crib, 1 car seat (booster) and 1 high chair. Pack and play, car seats and more baby equipment are available to rent with an external provider.

How far is the villa from the beach?

Villa Aqua is just a few minutes (10 to 20 min) walking distance to the amazing turquoise water and white sand beach of Playacar Phase I. There is a paved road but if you want to save a couple of minutes take the shortcut through an uneven pathway where you will find Mayan Ruins!

Is Villa Aqua close to downtown and la 5ta Avenida?

Take a nice 15 minute walk and you will be right at the corner of the 2nd Street and 5ta Ave.

Is there access to a telephone?

Yes of course! Villa Aqua offers local and International calls (US and Canada and just landline calls to the other countries) for free. We provide our guests with a US number and a Toll Free US line where your friends and family can contact you. This service is provided through Vonage (VOIP) and Internet service is needed. We do not guarantee the quality or failure on this service. There is a local line too where you can make local calls for free but all long distance calls made through this line will be charged to your bill.
If you require service to your personal mobile then it is important that you verify with your service provider that you have the proper plan or coverage for our location. If you need further info please contact your Concierge.

Is there Wi-Fi and Ethernet Internet at the villa?

Yes. Villa Aqua provides free high speed Wi-Fi. All you need is a wireless connection or an Ethernet cable. Please consult your manual or an IT professional for configuration prior to arrival as no one at the villa is trained in these type of technical support issues.
Even with several routers distributed throughout the different areas of the house, you may experience a variation of signal quality. We appreciate your understanding, as there are big concrete walls that affect communication.

Can I host a special event at the villa such as a wedding, anniversary or corporate retreat?

Sure! Villa Aqua is the perfect location for hosting that special event. We do have different policies and pricing. Please check our Events section for more information.

What is the reservation policy?

Your reservation is confirmed when we receive your Rental Agreement filled and signed, together with copy of ID and deposit of 50% of the rental fee which should be made no more than 7 days after your booking request. The 50% balance of the rental must be paid 45 days prior to the arrival. Damage deposit is paid in cash upon your arrival to the Villa, if you prefer to put your Credit Card as damage guarantee, please fill out the proper information and send a copy of your plastic (front and back) together with your Rental Agreement and ID.
For reservations made less than 45 days before arrival then the booking is confirmed and guaranteed when the full (100%) payment is received within one week of your booking request.
Inland expenses such as transportation, tours, meals and other services must be paid in cash one day prior to your departure date.

What is the cancellation policy?

For cancellations 70 or more days prior to arrival date, a full refund shall be rewarded.
For cancellations 45-70 days prior to arrival date, a 30% of the weekly rental rate is forfeited.
For cancellations less than 45 days prior to arrival date, 100% of the weekly rental rate is forfeited.
No cancellations are permitted for HOLIDAY BOOKINGS or EVENTS, 100% of the rental rate is forfeited. If a cancellation is required a credit of any payments will be given towards a future rental if booked within the period of one year.
All cancellations must be received in writing (fax / email are acceptable).
There will be no refunds for late arrivals or early departures.
If for any unseen reasons the villa becomes unavailable for your rental a full refund of any payments you have made will be provided.
If because of weather conditions (hurricane, flood or other) you have to leave the property before your departure date we will credit the unused nights for a future stay. No monetary refunds will be provided.

Are there any other additional costs to consider?

Yes, all your incidentals such as food & beverage costs, grocery shopping fees (20% of receipt), Spa services, laundry & dry cleaning, tours and excursions, transportation, etc… are not included in the rental costs.
Also consider that there is a 17% tax charge on top of the Villa Rates.
Tips are not included but not mandatory. This is under each guest's consideration but is highly appreciated by the staff.

Do you provide any discount for the length of stay or an early booking discount?

The rates throughout the web are the same. But we guarantee that we will give you the BEST AVAILABLE RATE as this is the owner's direct website. Please inquire and any special rates or discount will be taking in consideration depending availability and dates.

Do you accept credit cards for reservation or incidental expenses?

We are sorry but we do not accept CC payments for the moment. For reservations a Wire Transfer to a US bank account is required. For incidentals and inland expenses you will need to pay in cash (US dollars and Mxn pesos are accepted). In case you do not want to carry too much cash or do not want to use the ATM's, which usually charge a high fee for foreign cards, we offer the option to send a Wire-Transfer of a fix amount to cover all your expenses. If at the end of your vacation there is a positive balance, we will send it back to your account. (There is a 25 usd charge for this service)

Do you provide towels and amenities?

Yes, all linens including bath and beach towels are provided.
Top brand toiletries are also included: soap, shampoo, hair conditioner and moisturizer.
Every bathroom is equipped with hair dryers and magnifying mirrors.
This is a full service villa, similar to a boutique hotel. Daily room attendants will refresh your linens and amenities.


Can I drink the water?

At the villa: yes. Villa Aqua has purified, filtered water throughout the villa. We also provide complimentary bottled water for your arrival and unlimited purified water on the kitchen dispenser.
If you are going to spend your day out on the beach or visiting the different attractions, we recommend that you bring a supply of bottled water and-or drink only bottled beverages.

How does the pre-stock and grocery shopping work?

As soon as your reservation is confirmed, you will be contacted by the Villa Concierge who will help you with all your vacation planning, including your meals! It is very important that you let your concierge know about any allergies and / or dietary restrictions / preferences in your group with time so that the chef can take proper precautions.
We provide a Grocery Shopping List and a Sample Menu just as a guideline but take in mind that our chef is always open to special requests.

How are alcohol beverages invoiced?

We keep an inventory of wine and liquors, and you will be charged any bottles that you open. There is very little markup but if you prefer you can also replace them for new bottles. Bar Menu is available upon request. We can also pre-stock your favorite spirits (if available in the market) before your arrival.
For your convenience, we have our Honor Bar, these are all opened bottles left by past guests. Maybe it is just you in the mood for drinking one tequila shot, If so; then you are more than welcome to grab it from the honor bar.
We encourage all our guests to keep this tradition by not emptying the entire honor bar and leaving your opened bottled for the next guests.

Do the staff prepare beverages during our stay?

This may occur randomly. As usually our chef and kitchen assistant are very busy with all the meal preparation, this includes shopping, food preparation, table setting, serving and cleaning, they cannot attend all your beverage requests so if you need this service please contact your concierge for Bartender service and pricing options.

We know that the Chef working hours are from 8AM to 4PM, can he leave our dinner prepared and we reheat it later?

This is possible just when you do not take lunch at the villa. If that is the case, the chef will use that time frame to prepare your dinner, otherwise you can request Dinner Chef Service (extra fees apply depending the number in your group) or choose any of our Epic Dinner Experiences which include delicious menus and entertainment.

We are early risers, can the Chef serve us breakfast before 8AM?

We always try to fulfill your needs. If you are early risers or have an early excursion, the chef can adjust the service schedule and move it a couple of hours. We need at least 24 hours notice and it is subject to consideration.

Book Now