Included Services

Villa Aqua exceptional services, modern amenities and dedicated staff will make a blast of your Luxury Vacation Villa Rental.

Whether you're here on a dream family vacation in the Caribbean, a luxury friends break, an inspiring corporate retreat, on a romantic beach holiday or, simply for a relaxed weekend away from work, our team is here to help you.


  • 1 Complimentary round trip Airport Transfer (with rentals of 4+ nights)
  • Complimentary Welcome Snack
  • Bottled water on arrival day (2 bottles per room)
  • Honor Bar (limited to open bottles)
  • Villa Host (Concierge 24/7 service: daily visits and telephone assistance during the night)
  • Chef & Kitchen Assistant * (daily from 8am to 4pm)
  • Daily housekeeping (from 9am to 4pm)
  • Property Maintenance Team (when required)
  • Wireless Internet free of charge
  • Free domestic, U.S. and Canada calls

*No beverage service (bar tending) is provided

Villa Aqua Master Bedroom
Villa Aqua Master Bedroom

Villa Host

From the moment your reservation is completed, you will be assigned to your personal English/Spanish speaking Villa Host who will assist you with all your pre-arrival arrangements from meal planning to organizing activities and transportation, finding special requests or help planning your dream vacation. Our Villa Host will answer any questions you may have about the villa itself or the surroundings.

Your Host will welcome and assist you and your group with settling into Villa Aqua and will make sure that your vacation begins as quickly as possible, taking care of all your villa needs.

Villa Aqua Host can give you guidance on the best restaurants, boutiques, guides and drivers. We can help you with water sports, fishing, boat charters, and suggest 1000 ideas to keep the children smiling, from zip-lining to kayaking. We want to share all that Mexico has to offer, including its unique culture, food, spectacular history and natural sites, to help you make the most of your Riviera Maya vacation.

Please contact your Villa Aqua Host, who is always at your service!

Chef & Kitchen Assistance

At Villa Aqua we know meals are a crucial element to the enjoyment of your Luxury Vacation Rental experience and for that reason as our value guest, you are provided with Professional Chef Service and a kitchen assistant for breakfast and lunch (8am to 4pm). Discover a variety of fresh fish, seafood, beef and chicken cooked with savory herbs, regional spices, fruits and vegetables that the Mexican Caribbean has to offer.

As many of our guests prefer to try all the dining options that Playa del Carmen has to offer, we do not include dinner service, but if you choose to stay home, we will be more than happy to serve any of the chef's specialties for an extra service fee.

From casual barbecues under the stars to epic dining experiences that include live music & entertainment, you will never regret of not going out!

Please take in mind that the food service provided is "Family Style" where everyone eats from the same menu. It is very important that you communicate your Villa Host and/or Chef about any food allergies, dietary restriction-preferences prior to your arrival in order to customize your meal preparations.

Check out our sample menu which can be customized to your taste.

Villa Aqua Master Bedroom
Villa Aqua Master Bedroom

Housekeeping Service

As we know how important it is for you to relax during your vacation, Villa Aqua provides daily housekeeping service to keep our guests' peace of mind.

These efficient and important members of our staff are there to meticulously attend to all your accommodation needs and they will make sure that the villa is spotless. Late afternoon turn down service is provided as well.

Laundry Service is offered for an extra fee. Dry Cleaning and press service is outsourced so take in mind it can take a couple of days to return your garments.

Maintenance

These part time members of Villa Aqua staff are responsible to maintain the villa in optimal conditions. Their activities go from taking care of the pool and Jacuzzi, to maintaining the landscape and garden impeccable.

They are discreetly attending to any maintenance requirements that may arise, whether part of the daily schedule or unprompted, always assuring that everything in Villa Aqua works properly. You can recognize our maintenance team for their uniform.

If there is anything that does not work properly at the villa, please advice your Villa Host and we will do our best to solve any problems immediately.

Villa Aqua Master Bedroom
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